Privacy Policy
Last updated: June 2026
QueueLah ("we", "our", or "us") is a mobile application that provides crowd-sourced queue reporting for hawker centres, food courts, and restaurants in Singapore. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
1. Data We Collect
Information you provide: email address (for authentication and account recovery), username (shown on your public profile, leaderboard, and forum posts), queue reports, forum posts and reviews, and avatar customisation choices.
Information collected automatically: precise location (used on-device to show nearby eateries; not stored on our servers), device push token (for notifications you opt into), pseudonymous usage data via PostHog, crash reports via Sentry, and advertising identifiers used by Google AdMob to serve ads.
2. How We Use Your Data
To provide and operate QueueLah; authenticate and secure your account; display community queue information; calculate your points, streak, badges, and leaderboard ranking; send push notifications you've opted into; analyse usage to improve the app; diagnose crashes; and serve advertisements via Google AdMob.
3. Third-Party Services
We use the following services that may process your data: Supabase (database and authentication, stored in the Asia Pacific region), Google Maps (map display), Google AdMob (in-app advertising), PostHog (pseudonymous analytics), Sentry (crash reporting), and Expo (push notification delivery).
4. Data Retention
We retain your personal data for as long as your account is active. Queue reports are retained in anonymised form after account deletion to preserve the integrity of community data. You may request deletion at any time (see Section 6).
5. Data Sharing
We do not sell your personal data. We do not share your data with third parties except as described in Section 3 or as required by law. Queue reports, forum posts, reviews, and your username are visible to other users as part of the community features.
6. User-Generated Content & Profile Photos
QueueLah lets you post forum messages, reviews, and upload a profile photo that is visible to other users (including on the public leaderboard). There is zero tolerance for objectionable, offensive, explicit, hateful, or abusive content. By posting content or uploading a photo you agree not to submit anything that is unlawful, pornographic, harassing, or that infringes another person's rights.
You can report any forum post or profile photo from within the app (tap a profile photo on the leaderboard, or use the Report action on a post). We review every report and remove violating content and may suspend or remove the responsible account, typically within 24 hours. You may also block abusive users. We reserve the right to remove any content and terminate accounts that violate these terms.
7. Your Rights and Account Deletion
You have the right to access the data we hold about you, correct inaccurate data, delete your account and associated personal data, and opt out of push notifications at any time. To delete your account, go to Settings → Delete Account within the app. This permanently removes your account, profile, badges, forum posts, and reviews; queue reports are anonymised rather than deleted. For any other data requests, contact us below.
8. Children's Privacy
QueueLah is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via a notice in the app. Continued use after changes constitutes acceptance of the updated policy.